Alarm Response Services
Licensed response officers dispatched 24/7 to your alarm activations, typically on site within minutes, with full verification, lock-down and reporting.
Overview
Rapid alarm response, every hour of the day.
When your alarm activates, every minute matters. Secure City provides 24/7 alarm response across Perth and Western Australia, with licensed officers dispatched immediately to verify the activation, investigate the site and re-secure the premises.
We work with all major alarm monitoring providers and can be added as a key holder so you don't need to leave bed at 3am to attend a false alarm. Every response is documented with photos, timings and a written incident report.
What's Included
Service capabilities
24/7 Rapid Response
Officers on standby around the clock with priority dispatch to verified alarm activations.
Full Site Verification
Internal and external inspections to identify the cause of activation and any signs of forced entry.
Re-Secure & Lock-Down
Premises reset, alarms re-armed and any breach points temporarily secured pending repair.
Key Holding Service
Secure key storage so we attend on your behalf, no need for staff to leave home at night.
Police Liaison
Direct coordination with WA Police where forced entry, theft or violence is detected.
Incident Reporting
Detailed written reports with photos, timings and recommendations after every response.
Our Process
From enquiry to deployment.
Activation Received
Your monitoring provider dispatches Secure City via direct line to our 24/7 control room.
Dispatch
The nearest patrol unit is tasked immediately, typically en route within 60 seconds.
On-Site Investigation
Officers conduct internal and external checks and verify whether the activation is genuine.
Re-Secure & Report
Premises are re-secured, you're notified of outcomes and a written report follows by morning.
Why Choose Us
Trusted by alarm monitoring providers across WA.
Secure City partners with leading alarm monitoring companies and direct clients to deliver fast, professional response across Perth and regional WA.
Industry-Leading Response Times
Average metro Perth response under 20 minutes from dispatch to on-site.
Licensed Response Officers
All attending officers are WA-licensed, uniformed and trained in alarm verification procedures.
Direct Integration
We integrate directly with major monitoring centres for seamless dispatch.
Transparent Reporting
Photographic evidence and written reports for every single attendance.
FAQ
Frequently asked questions.
How quickly will you respond to an alarm?+
Our average metropolitan Perth response time is under 20 minutes from dispatch. Priority and contracted clients receive the fastest available unit.
Do you hold keys to my premises?+
Yes, we operate a fully insured and audited key holding service so you don't need to attend after-hours activations yourself.
Do you charge for false alarm attendance?+
Yes, attendance fees apply regardless of cause. We provide a written report identifying the activation source so you can address recurring false alarms.
Can you integrate with my existing alarm provider?+
Yes. We work with every major monitoring company in WA, simply nominate Secure City as your response contractor.
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Tailored proposals within 24 hours from Secure City, Perth's licensed security specialists.