24/7 Alarm Monitoring
Grade A1 back-to-base alarm monitoring with WA-licensed response officers dispatched the moment your alarm activates, 24 hours a day, 365 days a year.
Overview
Always-on alarm monitoring backed by real Perth response.
Secure City delivers 24/7 alarm monitoring across Perth and Western Australia from a redundant Grade A1 monitoring centre. Every intruder, fire, duress, medical and panic signal from your system is received, verified and actioned by trained operators in seconds, never an answering machine, never a missed activation.
Unlike pure call-centre monitoring, our service is paired with our own licensed mobile patrol and alarm response fleet. The same team that watches your signals also dispatches officers, attends site, liaises with WA Police and re-secures your premises, all under one accountable provider.
What's Included
Service capabilities
Grade A1 Monitoring Centre
Redundant Australian-based control room with backup power, comms and operators on shift around the clock.
Back-to-Base Intruder Monitoring
Real-time receipt and triage of every burglar alarm signal from your premises.
Fire & Smoke Alarm Monitoring
Immediate notification to fire services and key holders on any verified fire activation.
Duress, Panic & Medical Alarms
Priority response to staff duress, hold-up and medical buttons with police dispatch where required.
Verified Response Dispatch
Our own patrol units respond to activations to verify, secure and report, no contractor hand-offs.
Alarm.com & Multi-Panel Compatible
Compatible with Bosch, Paradox, DSC, Alarm.com, Inception and most major panels in WA.
Our Process
From enquiry to deployment.
Connect Your Panel
We program your alarm panel to dial our monitoring centre, no equipment changes required for most systems.
Action Plan Setup
We capture call lists, key holders, site maps and police dispatch preferences for each premises.
24/7 Live Monitoring
Trained operators receive, prioritise and action every signal within seconds, day and night.
Verified Response
If an activation requires attendance, our licensed patrol officers respond, verify and report.
Why Choose Us
Why Perth businesses choose Secure City monitoring.
From single shopfronts to multi-site portfolios, businesses across WA trust Secure City to monitor their alarms because we own the entire response chain.
Monitoring + Response Under One Roof
One provider, one number, one accountable team from signal receipt to on-site verification.
Grade A1 Australian Centre
Fully redundant, locally staffed monitoring centre, no offshore call queues.
Same-Day Connection
Most existing alarm systems can be re-routed to our monitoring within hours, no new hardware needed.
Transparent Pricing
Flat monthly monitoring fee with no hidden activation or annual increase clauses.
FAQ
Frequently asked questions.
Can you monitor my existing alarm system?+
Yes. We monitor most major panels including Bosch, Paradox, DSC, Inception and Alarm.com systems. In most cases no new equipment is required, only a panel reprogram.
What happens when my alarm activates at 2am?+
Our operators receive the signal in seconds, action your call list and dispatch a licensed response officer to verify and secure your premises so you do not have to attend.
How much does 24/7 alarm monitoring cost in Perth?+
Our monitoring is offered on a transparent flat monthly fee. Contact us for a tailored quote based on number of sites and required response level.
Do you charge per activation?+
Monitoring is included in your monthly fee. On-site response attendance is charged per call-out at standard published rates with no hidden surcharges.
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Learn More →Talk to Perth's trusted team about 24/7 alarm monitoring.
Tailored proposals within 24 hours from Secure City, Perth's licensed security specialists.